Zappos and Implementation of Supply Chain Management

Define SCM and how it can benefit Zappos. Explain CRM and why Zappos would benefit from the implementation of a CRM system.Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction