Discuss the following points regarding the evolution of total quality management concepts: Prior to the advent of the total quality management concept, what was senior management’s typical approach toward quality? What has led to the more comprehensive strategic view about total quality management?
Introduction (250–300 words) You will prepare an outline of the Quality Control Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed. List and discuss 2-3 of the specific directions that companies are adopting in terms of strategic quality management? Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma. With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
Within the Discussion Board area, write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Discuss the following points regarding the total quality management concept: Discuss personal experience in regard to quality improvement programs. If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles. If news reports are used, references and in-text citations must be provided. What has led to the more comprehensive strategic view about total quality management? Why did some quality initiatives fail?
Due 7/19/17 The Role of Leadership (300–400 words) Research and summarize senior management’s role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples. In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else? Why must firms adopt the identified roles? What is the risk of not using the roles? Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
Within the Discussion Board area, write 250-300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Discuss the following points regarding the total quality management (TQM) concept: Using personal experience in regard to the quality improvement programs that you discussed in the previous week, which of the following specific quality program tactics were involved? Increased or decreased inspection Designing quality in 5S Kaizen Mistake-proofing Other Describe the specifics of what was done.
Due 7/26/17 General Quality Strategies and Tools (400–500 words) Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics: Establishing customer expectations Designing quality Defining metrics Mistake-proofing Kaizen Six Sigma If there are other tactics you would prefer to address, feel free to switch out up to two of the above with others you find. Be sure you are adding at least three new cited references with this submission.
Quality Tactics and the Logistics and Supply Chain Functions (300–400 words) Identify what tools are applicable internally and why Identify and explain what tools are applicable externally with vendors Include your cited references from three new sources
Roll-Out Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following: A communication plan Recommended sequence of steps to get personnel trained Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)