1_Summarize a divisional structure, explaining product divisions, customer divisions, geographic divisions, and matrix structures. Give an example of each, and draw an organization chart that depicts each. (For the Matrix structure, use Ford or another car company as your example.)
2_Describe the two different types of performance appraisals—objective appraisals and subjective appraisals—explaining the benefits and drawbacks of each.
3_Define the Pygmalion effect, and explain how you can use it to get a final grade of A or B in this class.
4_This question has two parts; be sure to answer both. First, define employee engagement and explain why it is important to managers. Second, assume you are the manager of a local McDonald’s restaurant. Describe what you would do to increase the level of employee engagement among your employees.
5_This question contains multiple parts; be sure to answer each. First, what is motivation, and why is it important for managers to understand how motivation works? Second, suppose that you are the manager of a Goodwill store. People make donations to the store as charitable contributions, and then the store sells the items to raise money for its charitable projects (mostly providing job training and employment placement services for people who have difficulty finding work). Name at least one extrinsic reward and one intrinsic reward you might use to motivate employees at the store.
6_This question contains two parts; be sure to answer both. First, explain expectancy theory, and discuss how managers can use this model to help motivate employees. Second, imagine that you are managing a local real-estate office. Sales of houses, condominiums, and co-ops have been very slow in the last few months, and your staff is feeling demoralized and unmotivated. Analyze the situation in terms of expectancy theory, and explain how you might go about improving motivation among the real-estate agents.