How organizations use customer satisfaction surveys to measure customer satisfaction.

Use the Internet to find a current news article that relates to customer satisfaction and how organizations use customer satisfaction surveys to measure customer satisfaction. You will submit a summary describing the content of the article, and the specific contribution the article has in regards to the topic.

Submission: The essay should be 4-5 paragraphs in length, not including the title or reference pages, and include an introduction with a thesis statement and a conclusion that summarizes the main ideas. Each paragraph should have a topic sentence supported by 3-5 sentences that offer additional details, explanation, and examples. The essay should be free of errors in grammar, sentence structure, and other mechanics.