CIT 3013 Saudi Electronic University Zappos SCM CRM Case Study 4 PPT

Define SCM and how it can benefit Zappos. (1 Mark)Explain CRM and why Zappos would benefit from the implementation of a CRM system. (1 Mark)Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. (1 Mark)Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. (1 Mark)Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction. (1 Mark) i need a powerpoint for this paper